What is Bodkin Bespoke about?

Payment of an initial 50% amount as stated in the estimate shall be deemed to be conclusive evidence of the Clients’ acceptance of these Terms & Conditions. 

a) A 50% non-refundable initial payment is required before an order shall be processed. The remaining 50% balance must be paid in cleared funds on the date of the scheduled delivery. 

b) Preferred payment method is by bank transfer to the account stated on the estimate.

c) Interest on overdue invoices will be charged at 8% per month or part thereof. 

d) Prices Quoted will stand for 14 days only. 

We endeavour to deliver the clients items forming part of this contract on the agreed date. However, to deliver on time it is dependent on whether materials to complete the work are available at the time the work is to be undertaken. We will keep the client informed at all times of any supply issues of other factors such as illness or equipment failure, which can affect delivery times. 

a) We will attempt to stay within the prices stated in our estimate although costs may be subject to rise if additional work is required.

b) Additional work, such as unforeseen issues in the underlying upholstery or framework once the furniture has been stripped, which may not be apparent when the estimate is provided will be advised to the client on discovery and a course of action agreed. 

a) Fabrics cannot be changed once the deposit has been paid and the fabric has been ordered. If the client is unhappy with the choice of fabric and want to change it, the cost will be incurred by the client. 

b) Any amendments to the scope of work not detailed in the estimate will be discussed with the client and further charges may be applied where applicable .

a) We take full responsibility for fabrics supplied by Bodkin Bespoke prior to the upholstery process. Should there be any faults with the fabric such as flaws or shortage in length we will rectify the issue with the manufacturer directly. We will inform the client if this delays delivery dates. 

b) At Bodkin Bespoke we work to a very high standard and endeavour to pattern match fabrics wherever possible. However, in some cases this may not always be possible so we will discuss this with the client and a course of action will be agreed upon. 

c) Fabrics made from natural fibres may contain and show irregular characteristics which may be perceived as imperfections or flaws by the clients. Due to the print design of some pattern fabrics, it is not guaranteed the patterns will match perfectly where products meet. Whilst every attempt will be made by us to ensure that the Goods sold and installed match in every respect, any minor or immaterial variation, change in colour or pattern between any sample or description shown or given to you and the Goods delivered will not entitle you to reject the Goods nor to claim any compensation for this variation or change. 

a) Bodkin Bespoke takes no responsibility for fabrics supplied by the client. Fabric supplied by the client is at their own risk. Shortage, faults or flaws in the fabric supplied by the client is the client’s responsibility. Bodkin Bespoke reserve the right to apply a 25% surcharge for handling materials not supplied by us. Additionally, there will be a further charge if the fabric is supplied in pieces instead of on a continuous roll. 

b) The client must ensure their fabric is suitable for its intended use and complies with the necessary fire regulations.

a) All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishing (Fire)(Safety) Regulations 1988. 

b) All new covering fabric supplied by us will comply with the regulations with the exceptions of covers which contain 80% natural fibres, when it is acceptable to use an interliner which complies with the regulations. 

c) Furniture manufactured prior to 1950 does not fall within the scope of the 1988 Regulations regarding filling or cover. 

a) All old covers will be removed prior to upholster and will be discarded unless the client advises that they are to be returned. This advice must be written into the order. 

a) We cannot be held responsible for the future treatment of the fabric/trims, such as wear and deterioration, stretching, shrinking, staining, cleanability, fading or damage to person or property where the client has acted against the manufacturers/retailers instrructions, i.e. Washing/cleaning instructions, steaming etc.

a) It is our sole aim to provide our client with quality items and service. We strive for 100% customer satisfaction. Should the client have an issue, they should contact Bodkin Bespoke within 5 days of receiving the item, advising of the issue and providing photos where possible. Any complaints or concerns will be treated as priority and dealt with swiftly. If your complaint is received after the 5-day period, any required work will be subject to charge. 

Images/Photos/Videos will be taken of the client’s items and will be shared on social media sites such as Facebook, Instagram and You Tube. Images will also be used on the Bodkin Bespoke website portfolio to showcase work produced. If the client does not wish for their items to be published, they must advice Bodkin Bespoke in writing prior to work commencing.